Telephone Support
In addition to our support services available online and via email, we offer telephone support where knowledgeable customer service representatives are available to answer your questions 24/7 at 1-330-931-4428.
MIVA Merchant Support
We design, develop, host and support MIVA Merchant. MIVA is the most popular e-commerce platform in its class today. As a result many developers have developed plug-in modules for MIVA. The up side to this is greater store functionality through add-on modules to support such functions as PayPal payment acceptance, Discount Tracking, email newsletters, etc. The down side is support typically must be provided on a module-by-module basis by the developer of each module. e-Business Express provides a single source for all your MIVA Merchant support needs including the modules.
e-Business Express Knowledgebase
Our clients have access to the e-Business Express knowledgebase 24 hours a day. Knowledgebase articles include frequently asked questions from how to setup Outlook email addresses to how to create a database in MySQL.
Click here to view our extensive knowledgebase articles. |
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User Guides
A 230-page e-Business Express user guide is incorporated into your hosting control panel covering how to instructions for all features included in our hosting plans. Additionally, an online WebMail guide is provided as a quick reference to get you started using Web Mail. You will find our user guides conveniently located in your Hosting Control Panel.
Development Services
In addition to our regular support services, e-Business Express development specialists are available to work with you on design, development and promoting your web site. Pricing for these services is available on an hourly or project basis.
Online Incident Tracking System
We know you can't afford down time. That's why we have developed best-in-class support systems to protect your online business. Our support systems include an online incident tracking system, daily incremental and weekly full backups, and 24-hour site monitor. Also, our web servers are equipped with hot swap Seagate Baracuda/Cheetah drives and dual-redundant hot swap power supplies to ensure your business stays online all the time.
If you have any questions or needs for support, be sure to utilize our support ticket system for assistance.
Click here to reach our online support ticket system.
If you have not created a support account, you will need to register first before creating a support ticket.
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